Jesmond Hotel
4.9 out of 5
740 reviews
4.9 location
5 staff/service
4.9 cleanliness
4.7 facilities
Guest from Eibar
18th April, 2025
4.3 of 5
Hotel bien ubicado. Desayuno inglés muy correcto. Servicio de guarda equipaje. Personal amable. La única pega, tiempo muy ajustado para desayunar. A los 30 minutos te invitaban a irte. Baño compartido correcto y limpio.
Ratings
Owner Response
Dear Guest, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our central location, appreciated the English breakfast, and found our team welcoming. It's also great to know that the luggage storage and cleanliness of our shared facilities met your expectations. We do apologise for the limited breakfast time, and understand how that might have felt a bit rushed. Your comments are valuable and will be taken into consideration as we continuously look to improve our guest experience. We hope to welcome you again in the future. Warm Regards, Aditi Bihola Duty Manager Jesmond Hotel
Guest from Wilhering
17th April, 2025
4.5 of 5
No comment submitted.
Ratings
Owner Response
Dear Guest, Thank you for taking the time to share your feedback with us. We’re grateful for your rating and pleased to know you enjoyed aspects of your stay. If there’s anything we could have done to make your experience even better, we’d love to hear your thoughts—your feedback is invaluable as we strive to improve. We hope to have the pleasure of welcoming you again in the future. Warm Regards, Aditi Bihola, Duty Manager, Jesmond Hotel
Guest from Montville
16th April, 2025
4.8 of 5
Personnel agréable, hôtel propre et bien situé. Nous aurions aimé un petit paravent pour isoler un peu le côté du lavabo
Ratings
Owner Response
Dear Guest, Thank you so much for your kind and detailed review. We’re very pleased to hear that you appreciated the cleanliness, calm atmosphere, and convenient location of our hotel, as well as the friendliness and availability of our team. It's also wonderful to know that you enjoyed the fresh and generous breakfast. We appreciate your suggestion regarding a small screen near the washbasin—it’s a thoughtful idea, and we’ll certainly take it into consideration to enhance comfort for our guests. We hope to have the pleasure of welcoming you back soon! Warm Regards, Aditi Bihola, Duty Manager, Jesmond Hotel
Guest from Dunkerque
13th April, 2025
4.3 of 5
Bonne situation de l'hôtel, proche des arrêts de bus. Calme. Personnel serviable et très gentil. Excellent breakfast. Dommage que la literie soit de médiocre qualité et que l'accès à la chambre ( 4eme étage sans ascenseur) soit difficile pour une personne d'un certain âge.
Ratings
Owner Response
Dear Guest, Thank you for sharing your feedback with us. We’re very glad to hear that you appreciated the hotel’s convenient location, the peaceful atmosphere, and the friendliness of our team. It's also wonderful to know you enjoyed our breakfast. We’re sorry to hear, however, that the bedding and access to the upper floor were not entirely comfortable for you. As a traditional building, we do not have a lift, and we understand this can be challenging for some guests. Your comments are important to us, and we will take them into consideration as we continue to improve our guest experience. We hope to have the pleasure of welcoming you again in the future. Warm Regards, Aditi Bihola, Duty Manager, Jesmond Hotel